UNIT 6 5-8 page 27

5)

1-I'm afraid Mrs Philips isn't in the office. She's out of twon at an IT conference

2-I'm sorry, but Miss Lyons is busy. She's in a meeting with the software developers. As soon as they finish, I'll tell her you phoned

3-I'm afraid Mr Brown isn't here. He's on holiday in the Alps for two weeks. He'll be back on the 20th

4-Just a moment, I'll get a pen and take down your full name and mobile number

5-I'm sorry we got cut off earlier. My battery ran out

6-Just a moment. I'll see if Mr Jeffries is in his office or out on-site - please don't hung up

7-I'll see if Miss Hart can take your call. Can you please wait a moment while I take a message

8-Mrs Banks isn't on-site today - can I take a mesage

9-Could I leave a message fot Tony? Please tell him I'll be out this afternoon testing the new software at the sports centre

6)

1-When someone is speaking on the phone, it means their line is busy

2-How do you spell that - is it J-U-D-Y or J-U-D-I

3-I'm sorry to interrupt your meeting, but you have a call from your daughter. She says it's important

4-Mrs Rose isn't at her desk;she's out of the office

5-Mr Davies is busy at the moment. Shall I ask him to return your call later tday?

7)

1-Unavailable, can't be contacted

2Transfer, pass a call on to someone else

3-Deal witth, take action to do something

4-Urgent, needs immediate attention

5-Expect, believe that someone or something will arrive soon

8)

1-in a meeting

2-left

3-urgent

4-deal with

5-return

Unit 6 ex 5-8 page 25

 5)Listen and repeat the words in colour. Then choose the correct answer.

1-Her presentation was very professional. She did a good job

2-The shop must be  closed. There's no reply

3-I will be careful when I input the data.

4-She must be busy. The line is engaged

5-There's a caller on the phone waiting to speak to you

6-Can you please speak up? I can't hear you very well

6)Listen and repeat the words in colour. Then copy and complete the sentences.

1-Sorry, what did you say? Can you repeat that, please?

2-Your mother rang an hour ago - you need to contact her immediately

3-One moment, please, I'll put you trough to Mr Wright now

4-This is not St Ann's Hospital. You've got the wrong number

5-To dial a number aboard, put an 01 before the number

6-From Monday, my new extension number will be 8015

7-When you answer a phone call, state the name of the company

7)Listen and repeat the words in colour. The words in coloura are in the wrong sentences. Write the sentences correctly in your notebook

1-I need to speak to Betty as soon as possible

2-Can you ask Mrs Ford to ring back tomorrow? I'm to busy to talk to her today

3-I've got a client on the line who wants to speak to the manager

4-Try to avoid speaking too loudly on the phone

5-Can you remind Mr Burns to prepare the invoice for Dell's Computer Shop?

8)Match A to B

1-If there's no reply from his office phone, he's probably working off-site

2-Miss Scott is on the line for you. She needs to place an order

3-Avoid letting the phone ring a lot. Answer it quickly

4-They've tried to contact you several times. So call them as soon as possible

5-Before you dial the number, press 9 for an outside line

VOCABULARY UNIT 6

 PHONE CALLS

as soon as possible-lo mas pronto posible

avoid-evitar

be careful-ir con cuidado

caller-persona que llama

contact-contacto

dial a number-marcar un número

engaged-linea ocupada

extension number-número de extensión

no reply-ninguna respuesta

on the line-en la linea

professional-profesional

put you through-pasar la llamada

remind-recordar

repeat-repetir

ring back-volver a llamar

speak up-hablar alto

state-estado

wrong number-numero equivocado

ANSWERING CALLS AND TAKING MESSAGES

cut off-cortar

deal with-tratar con

expect-esperar

hang up-colgar

in a meeting-en una reunión

interrupt-interrumpir

leave a message-dejar un mensaje

line is busy-linea ocupada

on holiday-de vacaciones

out of the office-fuera de la oficina

out of town-fuera de la ciudad

put you on hold-ponerte en espera

return your call-dovolver tu llamada

spell that-deletrear eso

take a message-cojer un mensaje

take down-tomar nota

unavailable-desabilitado

urgent-urgente

EXTRA!

bad connection-mala conexión

call back-llamar de vuelta

calling on behalf of-llamando en nombre de

clearly-claramente

end a conversation-acabar una conversación

get trough-atravesar

interference-interferencia

line is freela línea es gratis

offer assistance-ofrecer aistencia

speak a little more slowly-hablar un poco mas lento

take a call-cojer una llamada

voicemail-mensaje de voz

Would you mind...?-¿Te importaría?

Unit 5 Ex. 5-8 Pag. 23

 5)

1-I'ts important to follow instruccions whe you assemble a computer. That way, you won't make any mistakes

2-Make sure you back up your data every day, in case you get a virus

3-You need to install anti-virus software to protect the system

4-Invent a new password with 10 letters and numbers

5-If the computer crashes when you're working on something, you may lose all your information

6-The file has probably been deleted, but let me see if I can recover it

6)

1- When I work of-site, I have to drive to different places

2-Let's use the lift. The meeting is on the 30th floor

3-The keys are ready for you to collect from the hotel reception

4-Pay for your car parking at the exit when you leave

7)

1-post office

2-train station

3-library

4-sports centre

5-factory

6-airport

7-department store

8-shopping centre

8)

a-Go straight

b-Turn right

c-Room 333 is at the end of the corridor

d-Turn left

e-Room 333 is on your left

f-Room 333 is on your right

g-Room 333 is opposite the toilet

9)

1-You need to run a virus scan

2-My office is at the end of the corridor

3-The office building is on your left

4-I'll meet you outside the sport centre

5-Mys sister works at the post office

6-The library is next to the train station

7-Just insert the disc and follow the instruccions

8-At the end of the day, make sure you did a backup