5)
1-I'm afraid Mrs Philips isn't in the office. She's out of twon at an IT conference
2-I'm sorry, but Miss Lyons is busy. She's in a meeting with the software developers. As soon as they finish, I'll tell her you phoned
3-I'm afraid Mr Brown isn't here. He's on holiday in the Alps for two weeks. He'll be back on the 20th
4-Just a moment, I'll get a pen and take down your full name and mobile number
5-I'm sorry we got cut off earlier. My battery ran out
6-Just a moment. I'll see if Mr Jeffries is in his office or out on-site - please don't hung up
7-I'll see if Miss Hart can take your call. Can you please wait a moment while I take a message
8-Mrs Banks isn't on-site today - can I take a mesage
9-Could I leave a message fot Tony? Please tell him I'll be out this afternoon testing the new software at the sports centre
6)
1-When someone is speaking on the phone, it means their line is busy
2-How do you spell that - is it J-U-D-Y or J-U-D-I
3-I'm sorry to interrupt your meeting, but you have a call from your daughter. She says it's important
4-Mrs Rose isn't at her desk;she's out of the office
5-Mr Davies is busy at the moment. Shall I ask him to return your call later tday?
7)
1-Unavailable, can't be contacted
2Transfer, pass a call on to someone else
3-Deal witth, take action to do something
4-Urgent, needs immediate attention
5-Expect, believe that someone or something will arrive soon
8)
1-in a meeting
2-left
3-urgent
4-deal with
5-return
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