ARRANGING A MEETING
attend the meeting-atender una reunio
break-romper/interrumpir
busy-ocupado
check your calender-mirar el calendario
confirm-confirmar
convenient-conveniente
equipment-equipamiento
free-libre
give a presentation-dar una presentacion
hold a meeting-hacer una reunion
light refreshments-refrigerios
make arrangements-hacer arreglos
pack-paquete
participants-participantes
previous commitment-compromiso previo
schedule-horario
sharp-super puntual
take place-tener lugar
tied up-estar ocupado
video conference-conferencia de video
RESCHEDULIG
alternative date-data alternativa
appointment-cita
arrange-arreglar
cancel-cancelar
feel ill-rellenar
get lost-perderse
got the dates mixed-tindre les date barrejades
held up in a traffic jam-
leave urgently-irse urgentemente
participate-participar
postpone-posponer
reorganise-reorganizar
reschedule-reprogramar
running late-llegando tarde
suit-encaja
switch-cambiar
TIME
half past-y media
o'clock-en punto
quarter past-y cuarto
quarter to-cuarto para
ten past-diez y
twenty to-menos veinte
EXTRA!
absent-absente
adjourn-aplazar
boardroom-sala de consejo
chairperson-presidente
conference call-llamada de conferencia
delay-retraso
instead-en cambio de
make it-ha podido hacerl
minutes-actos-ounctual-puntual
verifi-verificar
vote-votar
wrap up-acabar
2)Two administrative assistants are rescheduling a meeting. Read the dialogue and choose the best respones. Then listen to the dialogue and check your answers
1-Hello, Mark. What can I do for you?
2-Oh, I'm sorry to hear that
3-Certainly. Let's look at the calendar
4-I won't be avaible on that day. I'll be busy with staff training
5-I've got a staff meeting in the afternoon, but I'm free in the morning
6-Yes, I'll write it in my diary
LUIS- Hello, this is Luis from NextWave Laptops. How can I help you?
LEO- Hello. I’m Leo, I bought a laptop here last week, and it’s already giving me problems
LUIS- I’m sorry to hear that, Leo. What kind of issues are you experiencing?
LEO- The laptop keeps overheating, and it randomly shuts down while I’m working. I didn’t expect that from a brand‑new device
LUIS- That definitely shouldn’t be happening. Have you noticed if it happens during specific tasks, like gaming or running heavy software?
LEO- Not really. It even happens when I’m just browsing the internet
LUIS- I understand. Let me check your purchase and run a quick diagnostic. If it’s a hardware issue, we can replace it or repair it under warranty.
LEO- Honestly, I’d prefer a replacement. I need a reliable laptop for work.
LUIS- That’s completely reasonable. If the diagnostic confirms the defect, we’ll arrange a replacement right away.
LEO- Thanks, call me whenI’ts all finished. Have a good day.
LUIS- You too, Leo. Good bye.4)
1-Thank you for calling. I'll be happy to assist you again in the future
2-I don't know what to do. What do you suggest
3-I can't remember exactly what you ordered. I'll check my records
4-The order hasn't arrived yet. It must be lost in the spot
5)
1-The prices on the invoice are too high. There must be an error
The prices on this invoice are incorrect
3-You sent us the wrong item
I hadn't ordered the item you sent us
4-We'll replace the tablet at our expense
We'll pay for replacing the tablet
6-This keyboard has got a defect, so it will have to be replaced
This keyboard will have to be replaced because there's something wrong with it
6)
1-If the product is in its original box, I can give you a full refund
2-I want compensation for the inconvenience you hace caused me
3-We finally found what was causing the problem. It was a faulty part
4-There's a lot of competition in this area, so our company has been losing business
5-Check that fan. It's making noise
6-This part doesn't fit where it's supposed to
7)
1-Of course. We'll credit your account-Costumer relation representative
2-You can return the items by post at our expense-Costumer relation representative
3-Is this product under warranty for a year?-Costumer
4-We'll have to open the computer to see if there's any damage inside-Costumer relation representative
5-I'm vey angry. I'm going to make a claim-Costumer
6-I apologise for the error. We'll send you the correct items immediatly-Costumer relation representative
7-When I opened the box, I saw tht the camera was missing a part!-Costumer
8-We refuse to pay because we received incorrect items-Costumer
8)
1-Return
2-Under warrant
3-Refused
4-Refund
5-Compensation
6-Make a claim
5)
1-IT maintenance department
2-Customer relations department
3-Sales and marketing department
4-Accounts department
5-Human resources department
6)
1-I think we should discuss it in more detail at our next team meeting
2-We want all our customers to be satisfied with the service we give
3-They're asking how much we charge for technical support
4-I'm sorry, the line is busy. I'll ask her to get back to you as soon as posible
5-The company will replace the damaged
6-Our opening times are from 9 in the morning until 8 in the evening
7-Don't hang up - hold the line and I'll put you through to the correct department
7)
1-customer number-a reference assigned to each customer by a supplier
2-quote-the estimated cost for a job or service
3-enquiry-a request for information
4-overcharge-charge too high a price for a product or service
5-shipping date-the date a costumer's order leaves the supplier
6-complaint-a tatement that something is unsatisfactory
DEPARTMENTS
accounst deparment - departamento de cuentas
customer relations department - departamento de relaciones con el cliente
human resources department - departamento de recursos humanos
IT maintenance department - departamento de mantenimineto informatico
sales and marketing department - departamento de ventas y marketing
CUSTOMER SERVICE
charge - cargar
complaint - queja
customer number - numero cliente
damaged - dañado
discuss it - discutirlo
enquiry - consulta
get back to you - te vuelve a ti
hold the line - aguantar en la linea
opening times - horarios de apertura
overcharge - sobrecargado
quote - presupuesta
satisfied - satisfecho
shipping date - fecha de envio
COMPLAINTS
assist - asistir
at our expense - a nuestra costa
check my records - revisar mis registros
compensation - compensacion
credited our account - revisar mis registros
defect - defecto
doesn't fit - no encaja
error - error
faulty part - pieza defectuosa
losing business - perdiendo negocios
lost in the post - perdido por el camino
make a claim - hacer un reclamo
making noise - hacer ruido
missing a part - perder una parte
refund (n) - reenbolso
refuse - negarse
return - volver
suggest - sugerir
the wrong item - el objecto equivocado
under warranty - bajo garantia
Extra!
broken - roto
customer satisfaction- satisfaccion del cliente
disappointed - decepcionado
displeased - disgustado
dissatisfaction - insatisfecho
feedback - reseña
file a lawsuit - archivar
financial director - director financiero
inappropiate - inapropiado
lose business - perder negocios
managing director - director general
research and development department - departamento de busqueda y desenvolupamiento
treatment - tratar
