4)
1-Thank you for calling. I'll be happy to assist you again in the future
2-I don't know what to do. What do you suggest
3-I can't remember exactly what you ordered. I'll check my records
4-The order hasn't arrived yet. It must be lost in the spot
5)
1-The prices on the invoice are too high. There must be an error
The prices on this invoice are incorrect
3-You sent us the wrong item
I hadn't ordered the item you sent us
4-We'll replace the tablet at our expense
We'll pay for replacing the tablet
6-This keyboard has got a defect, so it will have to be replaced
This keyboard will have to be replaced because there's something wrong with it
6)
1-If the product is in its original box, I can give you a full refund
2-I want compensation for the inconvenience you hace caused me
3-We finally found what was causing the problem. It was a faulty part
4-There's a lot of competition in this area, so our company has been losing business
5-Check that fan. It's making noise
6-This part doesn't fit where it's supposed to
7)
1-Of course. We'll credit your account-Costumer relation representative
2-You can return the items by post at our expense-Costumer relation representative
3-Is this product under warranty for a year?-Costumer
4-We'll have to open the computer to see if there's any damage inside-Costumer relation representative
5-I'm vey angry. I'm going to make a claim-Costumer
6-I apologise for the error. We'll send you the correct items immediatly-Costumer relation representative
7-When I opened the box, I saw tht the camera was missing a part!-Costumer
8-We refuse to pay because we received incorrect items-Costumer
8)
1-Return
2-Under warrant
3-Refused
4-Refund
5-Compensation
6-Make a claim
