UNIT 7 5-7 page 29

 5)

1-IT maintenance department

2-Customer relations department

3-Sales and marketing department

4-Accounts department

5-Human resources department

6)

1-I think we should discuss it in more detail at our next team meeting

2-We want all our customers to be satisfied with the service we give

3-They're asking how much we charge for technical support

4-I'm sorry, the line is busy. I'll ask her to get back to you as soon as posible

5-The company will replace the damaged

6-Our opening times are from 9 in the morning until 8 in the evening

7-Don't hang up - hold the line and I'll put you through to the correct department

7)

1-customer number-a reference assigned to each customer by a supplier

2-quote-the estimated cost for a job or service

3-enquiry-a request for information

4-overcharge-charge too high a price for a product or service

5-shipping date-the date a costumer's order leaves the supplier

6-complaint-a tatement that something is unsatisfactory